Refund Policy

Eligibility Conditions

To ensure fairness and quality control, your item must meet the exact criteria below to be accepted for a return:

• The item must be in the exact same condition that you received it.
• It must be unworn or unused, with tags still attached.
• It must remain enclosed within its original product packaging.
• You must provide the receipt or alternative valid proof of purchase.

Starting a Return

To officially initiate a return procedure, you can contact our logistics support directly at [email protected].

Please note that all authorized returns must be safely routed and shipped back to the following corporate hub address:

If your submitted return is formally accepted by our team, we will promptly email you a prepaid return shipping label alongside comprehensive instructions detailing how and where to safely send your parcel.

For ongoing questions regarding an open return request, reach out at any time to [email protected].

Damages and Issues

Please thoroughly inspect your order order upon arrival. Contact our team immediately if you observe that the package item is completely defective, damaged, or if you accidentally receive the wrong item altogether.

Reporting issues immediately allows us to quickly evaluate the logistical mishap and make things completely right for you.

Exceptions / Non-Returnable Items

Certain classes of products cannot be returned under any conditions:

• Perishable Goods: Such as premium food items, loose leaves, agricultural items, flowers, or plants.
• Custom Products: Tailored special orders or heavily personalized bespoke items.
• Personal Care Goods: Such as targeted beauty formulations or cosmetics.
• Hazardous Materials: We are unable to accept returns for flammable liquids, dangerous compounds, or gases.

In addition to the above, we unfortunately cannot accept structural returns or issue monetary refunds for items purchased on sale, or items processed via gift cards.

Exchanges Process

The fastest and most efficient way to ensure you receive the items or specific blends you want is to proceed with returning the product you currently possess.

Once your original product return is successfully verified and accepted by our facility, you can easily make a entirely separate, new purchase for the intended alternative item directly through our storefront.

European Union 14-Day Cooling-Off Period

Notwithstanding the standard conditions stated above, if the underlying merchandise is being directly exported and shipped into the territory of the European Union, you maintain an absolute right to cancel or return your complete order within 14 days, for any reason whatsoever and without needing to supply a written justification.

As detailed in prior clauses, your returned item must remain in pristine, unaltered condition—unused, unworn, fully tagged, and within its untouched original packaging alongside the original invoice record.

Refund Timelines

We will drop you an official notification the exact moment we have successfully received and evaluated your physical return shipment, letting you know whether the core refund was approved or denied by our team.

If approved, you will be automatically reimbursed through your original method of payment within 10 business days. Please keep in mind that banking institutions or credit card providers can take supplementary transit time to clear and post transactions to your account statements.

If more than 15 business days have elapsed since your return profile was formally marked as approved and you still have not received your funds, please contact us immediately at [email protected].